What are coins used for?

Coins can be used to purchase hints (please see "How to Play Picture Cross > "Playing a puzzle" for details).Coins can als...

What are tokens used for?

During play, you'll sometimes be awarded Tokens.Tokens can be used to unlock new puzzles. Once a puzzle is unlocked, it remains unlocked unt...

How can I earn more coins/tokens?

Coins and Tokens can be purchased from the in-game Store (which can be quickly accessed from anywhere in the game by tapping the coin or tok...

How do I use the Piggy Bank?

The Piggy Bank is a bonus feature that appears from time to time during play. You can use the Piggy Bank to automatically save up a cache of...

I made an in-app purchase but haven't received my items.

When an in-app purchase is made, you will receive a confirmation message and the item(s) will appear immediately in your game.Before making ...

I completed a Tapjoy offer but didn't receive the listed reward.

Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (Tapjoy) option. This wil...

I'm having a problem with a TapResearch survey.

Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (TapResearch) option. Thi...

I'm having a problem watching videos to earn rewards.

Please ensure that your device is connected to the internet before selecting the video option. The video must be watched to the end and be r...

What does it mean when the Clue Label (the box of numbers) for a line turns gray?

The clue label (the set of numbers at the edge of a row or column) for a line will change color when the squares filled on that line satisfy...

Sign in to save your progress to the cloud

By default, Picture Cross stores your progress data locally on your device. If the app is deleted or your device is reset to its initial sta...

How do I remove ads from the game?

Making any in-app purchase in Picture Cross will disable ads. You will still be given the option to watch videos for rewards. While ads...

Can I exchange coins for tokens (or vice versa)?

While there's no direct way to exchange coins for tokens in the game, you can spend coins to replay puzzles to gain token rewards. Tap on a ...

Does my device need to be connected to the internet to play Picture Cross?

Picture Cross is designed to be playable with no internet connection. However you will need to connect to a cellular network or wifi to rece...

I'm having a problem with ads shown in the game.

We work with external advertising partners to show ads in our games.While it's not possible for us to review every ad before it appears in t...

Delete your account and erase your data

Please Note: This FAQ pertains to deleting data we hold in relation to your account in accordance with data protection obligations.THESE ARE...

How can I reset my game to the beginning?

Picture Cross is a live service game. This means that progress and achievements made in the game are persistent.Picture Cross does not conta...

Is Picture Cross compatible with my iPhone or iPad model?

Please note that as of April 2023 Picture Cross has ended compatibility with some older versions of iOS.You will need iOS 13 or later instal...

Other support resources

For assistance with accounts, billing and purchases for your specific device:🔗 Apple Customer Care🔗 Google Play Support🔗 Amazon AppStore ...

How do I unlock puzzles in Event Packs?

Event Pack puzzles are unlocked by gaining Levels during an Event.Puzzles in the current month's event pack are unlocked as rewards for leve...

Do I have to pay to unlock puzzles in Event Packs?

No. If you haven't purchased the Event Pass ("Unlock Premium") item, you can still unlock some puzzles in Event Packs by leveling up, and un...

How do I find the event pack?

Each event comes with a new pack of puzzles.On the game’s main menu, you will see a star and duck icon at the bottom of the screen, under th...

Where do I find my event rewards?

When you level up in the event, you will see new rewards available in the 'Rewards' list. Tap to claim any that you have unlocked. There are...