❓ Frequently Asked Questions
I'm having a problem with a (Tapjoy) offerwall offer.
Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (Tapjoy) option. This wi...
I'm having a problem watching videos to earn rewards.
Please ensure that your device is connected to the internet before selecting the video option. The video must be watched to the end and be ...
I made an in-app purchase but haven't received my items.
When you purchase coins or tokens in the in-game store, you will receive a confirmation message and the items will appear immediately in yo...
What are 🟡 Coins used for?
During play, you'll sometimes be awarded Coins.Coins can be used to replay previously completed puzzles. You can select any puzzle you have ...
What are 🟩 Tokens used for?
During play, you'll sometimes be awarded Tokens. Tokens can be used to unlock new puzzles. Once a puzzle is unlocked, it remains unlocked un...
How can I earn more coins/tokens?
Coins and Tokens can be purchased from the in-game Store (which can be quickly accessed from anywhere in the game by tapping the coin or to...
How do I remove ads from the game?
Purchasing any coin or token pack will permanently disable ads. You will still be given the option to watch videos for rewards.
Can I exchange coins for tokens (or vice versa)?
While there's no direct way to exchange coins for tokens in the game, you can spend coins to replay puzzles to gain token rewards. Tap on a...
Can I continue playing while my device is offline?
This game is designed to be playable with no internet connection. However you will need to connect to a cellular network or wifi to receive...
How can I disable the moving background animation?
Some players may find the moving background animation distracting or uncomfortable to watch during gameplay.If you're playing on an iOS devi...
I'm having a problem with ads shown in the game.
We work with external advertising partners to show ads in our games.While it's not possible for us to review every ad before it appears in t...
Delete your account and erase your data
Please Note: This FAQ pertains to deleting data we hold in relation to your account in accordance with data protection obligations.THESE ARE...