🛠️ Known Issues

***** IMPORTANT: In all circumstances, we strongly discourage deleting/uninstalling apps to try to fix problems unless explicitly instr...

What should I do if my purchase didn't appear in my game? (iOS)

When an in-app purchase is made, you will receive a confirmation message and the item(s) will appear immediately in your game.Before making ...

What should I do if my purchase didn't appear in my game? (Google Play)

When an in-app purchase is made, you will receive a confirmation message and the item(s) will appear immediately in your game.Before making ...

What should I do if my purchase didn't appear in my game? (Amazon AppStore)

When an in-app purchase is made, you will receive a confirmation message and the item(s) will appear immediately in your game.Before making ...

How do I remove ads from the game?

Purchasing any coin or token pack or a Subscription from the in-game store will disable all banner and interstitial ads. You will still be g...

What should I do if I didn't receive the reward for a free tokens (Tapjoy) offer?

Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (Tapjoy) option. This wil...

I'm having a problem with a TapResearch survey.

Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (TapResearch) option. Thi...

Why are there no videos available to watch?

From time to time during gameplay, you may be presented with the option to watch a video to gain additional rewards. These videos are provid...

Can I exchange coins for tokens (or vice versa)?

There is no option to directly exchange virtual currencies within the game. Please note that the game is continually updated with new featu...

What do the terms in brackets at the end of some crossword clues ("abbr", "arch", "inf") mean?

Sometimes you will see a crossword clue with one of the following terms appended to it. These terms are conventionally used by crossword com...

Does my device need to be connected to the internet to play this game?

Most of our apps are designed to be playable with no internet connection. However your device will need to be connected (via a cellular netw...

What does "Cloud Save could not be automatically merged" mean?

Puzzle Page saves your game progress to the cloud by default*. When you launch the app, it will try to retrieve the latest save data from th...

Why am I seeing a message saying a more recent Cloud Save has been downloaded?

This message appears when Puzzle Page detects that your save data has been updated on another of your devices.When cloud saving is enabled, ...

Can I prevent Puzzle Page from sharing my progress between my devices?

If you have more than one device connected to the same Apple or Google Play account but don't want to sync your game progress between them, ...

Is Puzzle Page compatible with my iPhone or iPad model?

Please note that as of August 2021 Puzzle Page has ended compatibility with some older versions of iOS. You will need iOS 13 or later instal...

Is Puzzle Page compatible with my Amazon Fire tablet?

Please note that the Amazon AppStore version of Puzzle Page is only compatible with Amazon Fire tablet devices running Fire OS 7 or later.Th...

How can I ensure that I have the latest version of Puzzle Page?

We recommend using the latest available version of the Puzzle Page app to access the game. Check now if there is an update available fo...

I'm having a problem with ads shown in the game.

We work with external advertising partners to show ads in our games.While it's not possible for us to review every ad before it appears in t...

Delete your account and erase your data

Please Note: This FAQ pertains to deleting data we hold in relation to your account in accordance with data protection obligations.THESE ARE...

Where can I find the jigsaw pieces, blocks, tiles, photos or other items I need to complete an Event?

You can check whether a timed event has ended (or view how much time remains to complete it) under Suggestions.While a timed event is underw...

Other support resources

For assistance with accounts, billing and purchases for your specific device:🔗 Apple Customer Care🔗 Google Play Support🔗 Amazon AppStore ...