■ Banner ads displaying a pop up mid-puzzle without being tapped.
We have received reports that some of the banner ads that are shown at the bottom of the screen during puzzles are opening pop ups that cover the puzzle. We are working to block all affected ads from all of our games as quickly as possible, but need your help!
If you experience this issue:
- As soon as you see one of these ads, rotate your device so the screen faces the floor, rotate it back towards the ceiling, back to the floor, and finally back to the ceiling.
- A blue circle with a stylized ‘A’ in it will appear along the right edge of the screen. Tap on this.
- You should see a list of the last few ads shown in the game. Select the one with a time that matches when the issue occurred
- Tap on ‘share’ in the top right corner of this screen.
- Email this to [email protected] including reference "Pop up ad - Puzzle Page App" in the email subject or body.
Thank you for taking the time to help us stop these ads from appearing again.
We're aware of an issue affecting a small number of players where Puzzle Page may fail to save the last session when exiting the app, somtimes impacting the daily reward streak.
This is being fixed as part of transitioning to a new cloud save system. It will be fully released in a future app update. However, if you want to switch now:
- Tap the menu icon at the top of the screen
- Select Profile
- Sign in if you are not already signed in.
- Select 'on' at the top of the screen.
The game will then reload. Please be aware that it might take a few minutes for the game to update. Your progress may look incomplete during this time.
If you play on multiple devices, please check they are signed into the same profile so that your progress continues to sync between them.
*****
■ (Apple/iOS) Issues when trying to sync data between devices
Some players have reported that data is not migrating to a new device or stops syncing between devices signed into the same Apple ID.
We are making changes to the cloud saving system that should solve this issue. Please sign in through the Profile area of the app using the same credentials on all devices to prepare for updates in the coming months.
In the meantime, we recommend checking that cloud saving is enabled before installing the game on a new device. You can check this under Options on the ⋮ Menu. If cloud saving is enabled you should see a message like this:
If you are not signed in, please refer to this guide
Migrating to a new device
If possible, we strongly recommend checking to confirm that your save data has transferred successfully to a new device BEFORE factory resetting or deactivating your old device. If you still have access to the intact save data on your original device this may assist in our efforts to resolve your issue.
Syncing between multiple devices
Where the game is not syncing between devices, please ensure both the Puzzle Page app and the iOS operating system software are updated to the latest available versions on both devices, and that you have free space available on iCloud. If your game is still not syncing, please wait for updates in the coming months.
Please do not uninstall the app from any devices as this may cause progress stored on that device to be permanently lost.
*****
■ (Amazon) Screen jumps when browsing special issues
A small number of players are experiencing issues where the special issue screen jumps when open. Once the cause has been identifed and a fix created, this will be released thorugh an app update. Please keep an eye out for new updates becoming available.
*****
■ (Amazon) Crossword stats and achievements reset
The Amazon App Store version of the game will reset the stats of completed Crosswords, Diamonds and Challengers when the app is closed and reopened. Thank you for your paitence while we investigate the cause of this issue.
If you've encountered an issue that is not listed above or covered elsewhere in the FAQs, please contact us including details of the issue, and the device you're using to play.