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IMPORTANT: In all circumstances, we strongly discourage deleting/uninstalling apps to try to fix problems unless explicitly instructed to do so by our customer support agents. You never need to delete any app to close it, restart it, or to install an update. Doing so can result in permanent data loss.
 
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■ (05/12/2022) Some players have reported issues when trying to migrate their saved progress data to a new device.

Thank you for your patience while we investigate this issue.

We recommend checking that cloud saving is enabled before installing the game on a new device. You can check this under Options on the ⋮ Menu. If cloud saving is enabled you should see a message like this (indicating iCloud or Google Drive depending on your device):

Cloud saving is enabled by default. Please refer to the ☁️ Saving your progress section of the Puzzle Page playing guide for more details on using this feature.

If you've confirmed that cloud saving is enabled but are still experiencing issues trying to migrate to a new device, please feel free to contact us via the Help option in game or at support@puzzling.com and we'll try to assist further. Apologies for any inconvenience.

If possible, we strongly recommend checking to confirm that your save data has transferred successfully to a new device BEFORE factory resetting or deactivating your old device. If you still have access to the intact save data on your original device this may assist in our efforts to resolve your issue.

For iOS users adding a new device to their existing Apple account, we always recommend using the provided Quick Start / restore from iCloud Backup options during device setup to transfer existing app data automatically wherever possible.

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■ Puzzle Page (iOS) cloud saving synchronisation issues

We're investigating an issue affecting some players on iOS where progress is not syncing between multiple devices logged into the same Apple ID. We hope to be able to resolve this issue soon - thank you for your patience.

If you're experiencing this issue, please ensure both the Puzzle Page app and the iOS operating system software are updated to the latest available versions on both devices, that both devices are logged into the same Apple ID account, cloud saving is enabled in the Options menu on each device, and that you have free space available on iCloud. If you're still seeing the same issue, please let us know via the 'Contact Support' option. Apologies for any inconvenience.
 
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■ Puzzle Page (Google Play/Android): rewards or progress missing on re-opening app

(Updated 27/10/2022) We're aware of an issue affecting a small number of Android players where Puzzle Page may fail to save progress when exiting the app.

An app update to correct this issue will be available shortly.
More information: Updating Your App FAQ
 
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■ Puzzle Page (Google Play) will not progress past the loading splash screen

We're aware of an issue affecting a small number of players using Android devices that may prevent Puzzle Page from launching correctly. This issue will be corrected in a forthcoming app update.

Thank you for your patience as we investigate this issue.
 
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Puzzle Page (Amazon) will not progress past the loading splash screen

In certain rare cases, when Puzzle Page has been installed on an Amazon device for an extended period, it may fail to launch after the app has updated. This issue will be corrected in a forthcoming update.

Thank you for your patience as we investigate this issue.

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Apologies for any inconvenience caused by these issues. If an issue is listed above, please be assured that we are working to resolve it as soon as we can. Please check back to this page for updates.

If you've encountered an issue that is not listed above or covered elsewhere in the FAQs, please contact us including details of the issue, and the device you're using to play.