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IMPORTANT: In all circumstances, we strongly discourage deleting/uninstalling apps to try to fix problems unless explicitly instructed to do so by our customer support agents. You never need to delete any app to close it, restart it, or to install an update. Doing so can result in permanent data loss.

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■ Puzzle Page (Google Play/Android): rewards missing on re-opening app

We're aware of an issue affecting a small number of Android players where Puzzle Page may fail to save progress when the app is exited or interrupted very soon after a reward is credited.

An app update to correct this issue (version 5.0) will be available shortly.
More information: Updating Your App FAQ

In the meantime, to minimise the likelihood of this issue occuring, we recommend trying to avoid closing down the app or powering down your device for at least a minute after claiming a reward or making a purchase.

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■ Puzzle Page (Google Play) will not progress past the loading splash screen

We're aware of an issue affecting a small number of players using Android devices that may prevent Puzzle Page from launching correctly. This issue will be corrected in a forthcoming app update.

Thank you for your patience as we investigate this issue.

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Puzzle Page (Amazon) will not progress past the loading splash screen

In certain rare cases, when Puzzle Page has been installed on an Amazon device for an extended period, it may fail to launch after the app has updated. This issue will be corrected in a forthcoming update.

Thank you for your patience as we investigate this issue.

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Apologies for any inconvenience caused by these issues. If an issue is listed above, please be assured that we are working to resolve it as soon as we can. Please check back to this page for updates.

If you've encountered an issue that is not listed above or covered elsewhere in the FAQs, please contact us including details of the issue, and the device you're using to play.