Frequently Asked Questions (FAQ)
How can I get more tokens?
Tokens can be purchased from the in-game store (which can be quickly accessed by tapping the ‘token’ counter in the status bar area).Tokens ...
What are tokens used for?
Tokens are used to unlock new puzzles from the Map View screen.On this screen you will see a grid of yellow sticky labels. Each of these lab...
What are the coins used for?
Coins can be used to buy two kinds of hints, accessible via buttons directly to the left and right of the picture on the gameplay screen.Hin...
Can I exchange coins for tokens (or vice versa)?
Coins cannot be exchanged for Tokens at this time.
I made an in-app purchase and the item(s) didn’t appear in game!
Please ensure that your device is connected to the internet and you have a valid payment method (e.g. credit/debit card or gift card) attach...
I completed a Tapjoy offer ('Free Tokens') but did not receive the listed reward.
Firstly, please ensure your device is connected to the internet and select "More Free Coins (Tapjoy)" from the Coin Store screen. ...
The photos are too small on my screen.
You can tap the currently displayed photo to enlarge it. From the zoomed in view you can tap anywhere to return to the puzzle.
Do I need an internet connection to play the game?
The game requires an internet connection to download data for the later chapters in the game as they're unlocked. You will also need to conn...
How can I save my game progress to continue playing on a different device?
Connect to Facebook to store your game progress in the cloud.Note: on iOS devices running iOS 13 or above, you can also use your Apple ID to...
I've completed all the puzzles on the board! When will more be added?
We're sorry, but there are no further chapters of puzzles scheduled for Picture Perfect Crossword at this time.If you've completed all the a...
How do I remove ads from the game?
Purchasing any item in the Store confers the additional benefit of removing all ads.You'll still be able to opt in to watching videos for ex...
Delete your account and erase your data
Please Note: This FAQ pertains to deleting data we hold in relation to your account in accordance with data protection obligations.THESE ARE...
I'm having a problem with ads shown in the game.
We work with external advertising partners to show ads in our games.While it's not possible for us to review every ad before it appears in t...