Frequently Asked Questions (FAQ)
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How do I remove ads from the game?
Purchasing any coin or token pack will permanently disable ads. You will still be given the option to watch videos for rewards.Please note t...
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What are tokens used for?
Tokens are used to unlock new puzzles in each game mode from the Map View screen.On this screen you will see a grid of tiles, most of which ...
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What are coins used for?
While playing a puzzle, coins can be used to purchase hints:1. Reveal a letter ("?" icon): Automatically fills in the next letter ...
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How can I earn more coins/tokens?
Coins and Tokens can be purchased from the in-game Store (which can be quickly accessed from anywhere in the game by tapping the coin or tok...
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Can I exchange coins for tokens (or vice versa)?
Coins cannot be exchanged for tokens directly. However, if you have many coins and few tokens, you may find a Prize Puzzle icon appearing on...
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I completed a Tapjoy offer but did not receive the listed reward.
Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (Tapjoy) option. This wil...
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I made an in-app purchase but haven't received my items.
Please ensure that your device is connected to the internet and you have a valid payment method associated with the user account on the devi...
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How do I turn off the Playing Tips (the hints that pop-up when the game is left idle for a few moments)?
The Playing Tips can be turned off through the pause menu. Tap the gear icon at the top right of the screen, select ‘Settings’ and select ‘O...
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Is there any way of transferring my progress to a new device?
Please be aware that World's Biggest Crossword stores your progress data, coins and tokens locally on your device. This data is not stored i...
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I'm having a problem with ads shown in the game.
We work with external advertising partners to show ads in our games.While it's not possible for us to review every ad before it appears in t...