I completed a Tapjoy offer but did not receive the listed reward.

Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (Tapjoy) option. This wil...

I made an in-app purchase but haven't received my items.

Please ensure that your device is connected to the internet and you have a valid payment method associated with the user account on the devi...

Is there any way of transferring my progress to a new device?

Please be aware that Crossword stores your progress data, coins and tokens locally on your device. This data is not stored in any online acc...

How do I turn off the Playing Tips (the hints that pop-up when the game is left idle for a few moments)?

The Playing Tips can be turned off through the pause menu. Tap the gear icon at the top right of the screen, select ‘Settings’ and select ‘O...