I made an in-app purchase and the item(s) didn’t appear in game!

Please ensure that your device is connected to the internet and you have a valid payment method (e.g. credit/debit card or gift card) attach...

I completed a Tapjoy offer in this game but did not receive the listed reward.

Firstly, please ensure your device is connected to the internet and select 'Store' > 'Tokens' > 'Free Tokens' from the Pause Menu. Thi...

Do I need an internet connection to play the game?

The game is designed to be playable with no internet connection. However you will need to connect to a cellular network or wifi to be able t...

What are the Hidden Names?

The Hidden Names are a list of names that are hidden in the puzzle. You can activate ‘Names Mode’ by tapping the word list under the current...

How do I turn off the Playing Tips (the hints that pop-up when the game is left idle for a few moments)?

The Playing Tips can be turned off through the pause menu. Tap the pause button at the top right of the screen, select ‘Settings’ and select...

Is there any way of transferring my progress to a new device?

Unfortunately this is not possible at this time. Your progress and items are stored locally on the original device where the game was downlo...