I made an in-app purchase and the item(s) didn’t appear in game!

Please ensure that your device is connected to the internet and you have a valid payment method (e.g. credit/debit card or gift card) attach...

I completed a Tapjoy offer ('Free Tokens') but did not receive the listed reward.

Firstly, please ensure your device is connected to the internet and select 'Store' > 'Tokens' > 'Free Tokens' from the Pause Menu. Thi...

I'm having a problem with a TapResearch survey.

Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (TapResearch) option. Thi...

Do I need an internet connection to play the game?

The game is designed to be playable with no internet connection. However you will need to connect to a cellular network or wifi to be able t...

How can I save my game progress to continue playing on a different device?

Connect to Facebook to store your game progress in the cloud.Note: on iOS devices running iOS 13 or above, you can also use your Apple ID to...

How do I remove ads from the game?

Purchasing any item in the Store confers the additional benefit of removing all ads. You'll still be able to opt in to watching videos ...

I'm having a problem with ads shown in the game.

We work with external advertising partners to show ads in our games.While it's not possible for us to review every ad before it appears in t...

Delete your account and erase your data

Please Note: This FAQ pertains to deleting data we hold in relation to your account in accordance with data protection obligations.THESE ARE...

Other support resources

For assistance with accounts, billing and purchases for your specific device:🔗 Apple Customer Care🔗 Google Play Support🔗 Amazon AppStore ...