Please note that as of April 2023 Picture Cross has ended compatibility with some older versions of iOS.

You will need iOS 13 or later installed on your iPhone or iPad to be able to download or update Picture Cross from the App Store.

Please ensure that you are using the latest available iOS version for your device. You can manage your device's system software by opening the Settings app.

The following device models are not able to be upgraded to iOS 13 or later, and as such are no longer supported by Picture Cross:

■ iPad 4th Generation (2012)

■ iPad Air 1 (2013)

■ iPad mini 2 (2013)

■ iPad mini 3 (2014)

■ iPhone 5 (2012)

■ iPhone 5c (2013)

■ iPhone 5s (2013)

■ iPhone 6 (2014)

■ iPhone 6 Plus (2014)

■ iPod Touch 6th Generation (2015)

What do I need to do?

If you are not using one of the devices listed above, you will not be affected by this change and don't need to take any action.

If you are using one of these devices, we strongly recommend installing Picture Cross on a more recent iOS device to continue having the best experience.

What will happen to my progress?

Picture Cross includes a cloud saving option to allow you to continue playing on a new device.

To be able to transfer your progress to another device, you will first need to sign in.

From the Map View or puzzle screen, select 'Options', then select 'Settings' and finally 'Cloud Save'.

You'll be presented with an option to sign in with your Apple ID. Once you have successfully signed in, your progress will be saved to the cloud automatically during play. You can then retrieve your progress on a new device (signed into the same Apple ID) by installing the Picture Cross app from the App Store, launching the app, following the steps above and signing in again with the same credentials. Your progress will be downloaded to the new device.

Please refer to the FAQ: "Sign in to save your progress to the cloud" for more information about this feature.

Why have you made this change?

Device manufacturers continually update their operating system software to improve security and add new features. Eventually, they cease support for older devices as their technical capabilities (such as processing speed and memory size) are no longer sufficient to support all the new features users expect.

While we try to maintain compatibility with the earliest devices and operating system versions practically possible, eventually our apps (and the third party libraries they use to provide certain features) require features only available in newer operating system versions to continue to provide a good gameplay experience for the majority of players.

I have one of the devices listed above and don't plan to upgrade. Can I still play Picture Cross?

Please Note: As old versions of the game are not supported, we cannot guarantee that the game will continue to be accessible on your device in future, and not all game features will be available. For the best experience we strongly recommend playing the most recent version of the game.

If you have the app installed on a device that's no longer supported, you may be able to continue to launch and play through the existing content.

You will not be able to download new app updates, and if the game is deleted from your device you will not be able to install it again.

You will not be able to participate in future scheduled events in the game.

If you have any questions about this change or any other issue, you can contact us via the in-game Help system or (if you are unable to access the Picture Cross app at all) at support@puzzling.com .