■ (08/03/2023) Misconfigured banner ads interrupting play
We're aware of an issue affecting a small number of players where certain banner ads may attempt to open links and store pages without having been interacted with. We are working with our ad partners to identify and remove these non-conforming ads.
If you have encountered this issue, we recommend first trying fully shutting down the app (don't delete it) and launching it again. If the issue persists, please let us know via the in-game Help system including any details of the ad.
■ Picture Cross (iOS) may crash to home screen after update
We're aware of an issue affecting a small number of Picture Cross (iOS) players causing the app to crash to the home screen at random intervals after the most recent update (version 4.1.1).
Thank you for your patience as we investigate this issue. We hope to have an app update available to correct the issue as soon as we can.
In the meantime, if you're affected by this issue you may find that launching the game with the device in airplane mode improves stability. Your progress data will only be saved locally on the device while playing in airplane mode so please be careful not to delete the app. And please don't forget to disable airplane mode again after playing.