■ What do I get when I subscribe?
Subscribers can access any puzzle on any Daily Page without paying a token cost. Replaying completed puzzles is also free. Coins (used to purchase hints) will recharge up to a maximum of 150 coins each day. VIP Keys (used to unlock Themed Issues puzzles) will also recharge each day. Interstitial ads will not be shown.
For a full list of current subscriber benefits please select Learn more about VIP Subscriptions from the in-game store.
■ How do I subscribe?
Tap the VIP+ button at the top right of the game screen to review the subscription options. Subscriptions, similar to in-app purchases, are billed through the store account for your device. Subscriptions are activated immediately upon purchase.
■ How can I restore my subscription?
Please select the Restore Purchases option found at the bottom of the subscriptions page of the in-game store.
■ Can I transfer my subscription between devices of different types?
Subscriptions are tethered to the specific store (platform) account where they were originally purchased, so unfortunately it's not possible to use e.g., an iOS subscription on an Android device, or vice versa.
■ How can I cancel my subscription?
On iOS, you can manage your app subscriptions through the Settings app on your device. Please refer to this page for step by step instructions: https://support.apple.com/en-gb/HT202039
On Android (Google Play), you can manage your app subscriptions through the Google Play store app. Subscription settings can be found in the 'Account' section of the app.
You can cancel your subscription at any time. The subscription will continue until the end of the current billing period and then will not renew. You can choose to manually renew the subscription if you want to continue in future.
Please note subscriptions renew automatically at the end of the current period unless auto-renew is disabled at least 24 hours before that time.
■ How can I switch from a Monthly to a Yearly subscription (or vice versa)?
You can change the billing period for your subscription through the subscription management screen on your device. (Please see "How can I cancel my subscription?" above for details of where to find these settings on each platform.)
When the billing period is changed, the new setting comes into effect at the end of the current period. The subscription fee for the whole of the next period (1 month or 12 months) will be taken at the start of the next billing period and will then recur at the same interval unless Automatic Renewal is disabled.
You can change the billing period for your subscription through the subscription management screen on your device. (Please see "How can I cancel my subscription?" above for details of where to find these settings on each platform.)
When the billing period is changed, the new setting comes into effect at the end of the current period. The subscription fee for the whole of the next period (1 month or 12 months) will be taken at the start of the next billing period and will then recur at the same interval unless Automatic Renewal is disabled.
■ Will my game progress (completed puzzles, earned coins, tokens, etc.) be retained if I cancel my subscription?
Yes. Your subscriber status only affects access to subscriber benefits. Progress in subscriber-exclusive content is also retained, so that you can continue playing from where you left off if you resubscribe in future.
Yes. Your subscriber status only affects access to subscriber benefits. Progress in subscriber-exclusive content is also retained, so that you can continue playing from where you left off if you resubscribe in future.
We recommend signing into the Cloud Saving option to safeguard your progress. Please refer to the "☁️ Saving your progress" section of this guide for more details on this feature.
■ I have another question or require further assistance.
Please contact us via the in-game Help system. If you are unable to access the app on your device you can also contact us via email: support@puzzling.com