Firstly, please ensure your device is connected to the internet. Open the in-game Store and select the Free Tokens (TapResearch) option. This will prompt the game to claim any pending rewards for surveys completed within this game. You can also review the status of any surveys you've completed here.

If the reward still hasn't appeared, or you're having a different problem regarding a survey offer, you will need to contact TapResearch customer support directly for further assistance:

Unfortunately we are not able to credit rewards for offers completed through TapResearch's service.

Please note that some offer rewards are not credited to the game immediately on completion. Please refer to the details of each offer/survey to check the typical delivery time.

This offerwall service is provided and administered by TapResearch, Inc. We do not provide customer support for this service. Any enquiries about this service should be directed to TapResearch customer care directly.