Please ensure that your device is connected to the internet and you have a valid payment method (e.g. credit/debit card or gift card) attached to the user account on the device.

If an in-app purchase is made successfully, you should see an on-screen confirmation. The item(s) ordered should then immediately appear in your game.

If the items don’t appear, something has gone wrong with the order in which case we suggest that you contact the store through which the order was placed to request a refund:

Apple/iTunes Customer Support:

Google Play Customer Support: AppStore Customer Support:

Please note that many online stores operate under a policy of treating digital purchases as non-refundable - however if it is established that an error has occurred preventing an order to complete correctly, they may offer a refund at their sole discretion.